Technical Support Analyst

September 19, 2021 by Comments Off on Technical Support Analyst

Bonneville Phoenix

Our company is committed to being trusted voices of light and truth reaching hundreds of millions of people worldwide.

Bonneville International is an integrated media company, providing content, advertising and digital marketing solutions across 22 radio stations in Seattle, Phoenix, Denver, San Francisco, Sacramento and Salt Lake City, along with the NBC Affiliate TV station, KSL-TV 5, in Salt Lake. As a leader in broadcasting and advertising for over 50 years, our purpose is to build up, connect, inform, and celebrate communities and families across our markets. We’re proud of our history, and we want talented people to join us as we continue to grow!

POSTION PURPOSE:

The Technical Support Analyst will provide support to end users on hardware, software and systems with excellent customer service.

KEY RESPONSIBILITIES:

Use ticketing system to track support tickets, maintain efficiency and catalogue issues
Resolve trouble tickets in a reasonable amount of time and document the resolution
Troubleshoot and repair hardware and software for end users
Diagnose and fix network connectivity issues
Prioritize tasks based on user impact, business needs and broadcast cycles
Work assigned regular hours with flexibility to work additional hours if needed to meet deadlines, including weekends, holidays, evenings, etc.
Work in compliance with Bonneville policies and procedures

REQUIRED SKILLS & EXPERIENCE:

Ability to install, configure and maintain Windows and Apple operating systems
Knowledge of troubleshooting and repairing computer hardware components
Exhibit excellent customer service skills, including friendly approachable demeanor, patience when dealing with difficult users, and an ability to maintain a calm, level-headed approach while under pressure or in difficult situations
Communicate effectively with leadership in layman terms
Understand wired and wireless network functions including addressing, sub-netting and routing
Ability to create written documentation of work completed
Good troubleshooting and problem solving skills
Work effectively in a team environment

PHYSICAL DEMANDS:

Receive, process, and maintain information through oral and/or written communication effectively
Substantial physical movements (motions) of the wrists, hands, and/or fingers
Ability to extend hand(s) and arm(s) in any direction with good eye and hand coordination
Lift, move, and carry up to 50 pounds of equipment as needed
To learn more about how our local media matters and to join our growing team, visit: https://bonneville.com/

As a media company, we are responsible for lifting and inspiring with respect and giving voice to all the communities and clients that we serve.  A diverse and inclusive workforce is crucial to our ability to create and deliver exceptional content, products, and services that represent our communities, and we believe that empowering all our employees to share their ideas and experiences will fuel creativity, innovation, and inspiration.

 

Bonneville is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law. Minority/female/disability PWDNET/veteran are encouraged to apply.

 

For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

https://admin.sourcingpro.io/apply/26037/442475/

To apply for this job please visit admin.sourcingpro.io.