Arizona Broadcasters Association

ABA MEMBER JOBS POSTING FORUM

Bonneville Phoenix IT Manager (8269 R1020)

  • 10 Oct 2018 12:49 PM
    Message # 6716488
    Anonymous

    Bonneville International has been a leader in broadcasting for over 50 years, with a mission to build up, connect, inform and celebrate communities and families across our markets. We currently own and operate 22 radio stations in Seattle, Phoenix, Denver, San Francisco, Sacramento and Salt Lake City, along with the NBC Affiliate TV station, KSL TV 5, in Salt Lake.  We're proud of our history, and we want talented people to join us as we continue to grow!

     

    POSTION PURPOSE:

    IT Manager will use knowledge of all IT systems, hardware and software used in the environment to manage and support the infrastructure and provide end user support on hardware, software, and systems with excellent customer service. The IT Manager will also provide backup support and troubleshooting for the engineers on broadcast technologies and equipment.

     

    KEY RESPONSIBILITIES:

     

    • Administer group policies, users and groups in Microsoft Active Directory system and maintain structure including creation, deletion, troubleshooting and support
    • Administer user mailboxes, distribution groups and spam filtering service on the Exchange email system
    • Use ticketing system to track resolution of support issues and maintain efficiency of work by closing trouble tickets in a reasonable amount of time and verifying problems are resolved
    • Use Desktop management software to ensure that security measures are in place and up to date such as AntiVirus and machine security patches
    • Use Desktop management software to monitor desktop inventory and report to department managers on systems that are due for replacement
    • Maintain configuration of wired and wireless networks to maintain security in accordance with corporate guidelines
    • Manage enterprise and broadcast servers including patching, backups, and file system access control
    • Provide support for on-air critical systems: NewsBoss, AudioVault, Burk transmitter remote control software (includes SNMP)
    • Prioritize tasks based on impact to users, business and broadcasts
    • Purchase appropriate equipment from approved vendors to maximize savings with LDS Church-negotiated contracts
    • Help maintain computers and peripherals and track where they are deployed
    • Proactively notify users of changes, upgrades and maintenance windows and address any concerns
    • Collaborate effectively in a team environment with corporate to ensure consistency of operations across Bonneville markets and coordinate with corporate on a 3-5 year plan and provide suggestions that add to Bonneville strategic needs
    • Provide backup for station engineering staff with ability to troubleshoot broadcast equipment and provide support when needed
    • Set annual goals and review progress with manager each quarter
    • Work assigned regular hours with flexibility to work additional hours if needed to meet deadlines including weekends, holidays, evenings, etc.
    • Work a regular, rotating 24/7 on-call schedule with other members of the department in order to ensure emergency response to critical, service-affecting issues.
    • Work in compliance with Company policies and procedures.
    • Other duties, as assigned.

     

     

    REQUIRED SKILLS & EXPERIENCE:

     

    • Two years post high school education or equivalent related experience in the computer field.
    • A+ certified.
    • Knowledge of Microsoft Active Directory and Exchange email systems and structures including creation, troubleshooting and support of group policies, users, groups, mailboxes and distribution groups (Office 365)
    • Ability to install, configure and maintain Windows and Apple operating systems
    • Knowledge of computer and server hardware components and how to troubleshoot and repair them
    • Exhibit excellent customer service skills including friendly approachable demeanor, patience when dealing with difficult users and an ability to maintain a calm, level-headed approach while under pressure or in difficult situations
    • Communicate effectively using non-technical language
    • Understand wired and wireless network functions including addressing, sub-netting and routing
    • Ability to create written documentation of work completed
    • Good troubleshooting and problem solving skills using organized methods
    • Technical aptitude to learn new technologies including those used in broadcasting
    • Work effectively in a team environment and collaborate with colleagues

     

    PHYSICAL DEMANDS:

    • Receive, process, and maintain information through oral and/or written communication effectively.
    • Substantial physical movements (motions) of the wrists, hands, and/or fingers.
    • Ability to extend hand(s) and arm(s) in any direction with good eye and hand coordination.
    • Lift, move, and carry up to 50 pounds on occasion.

     

    Bonneville is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Minority/female/disability PWDNET/veteran are encouraged to apply.



    For more information, or to apply now, you must go to the website below. Please DO NOT email your resume to us as we only accept applications through our website.

    Override URL: https://deseretmanagement.wd1.myworkdayjobs.com/en-US/BonPhoenix/job/Phoenix/IT-Manager_R1020

426 North 44th Street, #310, Phoenix, AZ  85008  |  Phone: 602-252-4833  |  Fax:  602-252-5265

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